Last updated: October 31, 2025

Instello (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application (“App”) or related services.

1. Information We Collect

• Account Information: We collect basic user data such as your email address and profile information through our authentication provider (Clerk).
• Subscription Data: We store information about your channel subscriptions, including coupon-based access codes and expiration dates.
• Usage Data: Non-personal data like app usage, device info, and crash logs may be collected to improve the app experience.

2. How We Use Your Data

Your information is used solely to:

• Authenticate users and manage access to subscribed content.
• Provide, maintain, and improve app functionality.
• Communicate important updates or changes to the app.

3. Data Security

All user data transmitted through Instello is encrypted in transit using HTTPS (TLS). We follow industry-standard security practices to protect your information from unauthorized access.

4. Data Retention

We retain user data only as long as necessary to provide our services. When an account is deleted or a deletion request is made, associated data will be permanently removed from our systems within 7 days.

5. Account Deletion

Currently, there is no in-app account deletion option. To request deletion of your account and data, please contact us at tech.jbportals@gmail.com. Your data will be permanently deleted within 7 days of receiving the request.

6. Third-Party Services

Instello uses trusted third-party providers for authentication (Clerk) and analytics to ensure secure and reliable app performance. These services adhere to their own privacy and data protection standards.

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

For any questions or concerns about this Privacy Policy, please reach out to us at tech.jbportals@gmail.com.